Delivery & Shipping Policy
At Wilson Design Collective, every artwork is thoughtfully printed to order and carefully prepared before beginning its journey to its new home.
We work with trusted specialist print partners to ensure every piece is produced to the highest standard and packaged with great care.
Below you’ll find everything you need to know about production, delivery and international shipping.
Production
Every artwork is freshly printed to order especially for you.
Please allow approximately 2–5 working days for standard art prints to be professionally printed, quality checked and carefully prepared for dispatch.
Personalised artwork is individually created to order and may take approximately 7–15 working days before dispatch.
UK Delivery
We are pleased to offer free UK delivery on all art prints.
Once your artwork has been dispatched, delivery is typically completed within the courier’s estimated delivery timeframe.
International Delivery
We’re delighted to offer international shipping to selected destinations..
International shipping costs are calculated at checkout based on your delivery destination.
Delivery times vary depending on your location, local delivery services and any customs processing that may be required.
International orders are dispatched using a tracked courier service wherever available, helping to ensure your artwork travels safely and securely.
Packaging
Every artwork is carefully packaged to help ensure it arrives safely.
Smaller unframed prints are protected in rigid hard-backed envelopes, while larger prints are wrapped in tissue paper and shipped in sturdy postal tubes.
Framed artwork is glazed with lightweight acrylic rather than glass and securely packaged using protective materials to help safeguard it throughout its journey.
Tracking
Where available, your order will be dispatched using a tracked delivery service.
Once your artwork has been dispatched, you’ll receive confirmation so you can follow its journey.
Customs, Duties & Import Taxes
Orders delivered outside the UK may be subject to customs duties, import taxes or handling fees determined by the destination country.
These charges are not included in your purchase price or shipping costs and remain the responsibility of the customer.
As customs regulations vary from country to country, we recommend checking with your local customs office if you’re unsure whether additional charges may apply before placing your order.
Delivery Times
Production and delivery are two separate stages of your order.
Please allow time for your artwork to be professionally produced before dispatch, followed by additional delivery time depending on your destination and chosen courier.
During particularly busy periods, including Christmas, production and delivery may occasionally take a little longer. If your order is required for a specific date, we recommend ordering as early as possible.
Damaged or Missing Orders
We hope your artwork reaches you in perfect condition.
If your order arrives damaged, faulty or appears to have been lost in transit, please contact us as soon as possible with your order number and photographs of any damage where applicable.
We’ll work closely with our print partner to resolve the issue as quickly as possible.
Questions
If you have any questions before placing your order, we’d be delighted to hear from you.
Please get in touch via our Contact page and we’ll be happy to help.