Return and Refunds Policy
Thank you for choosing Wilson Design Collective.
We hope you’ll love your artwork. However, if for any reason something isn’t quite right, we’re here to help. This policy explains how returns, refunds and exchanges work.
Change of Mind Returns
For non-personalised items, you have 14 days from the day you receive your order to notify us that you wish to return your purchase under your statutory cancellation rights.
Once you’ve told us you’d like to return your order, you then have a further 14 days to send the item back.
To begin a return, please email wilson@wilsondesigncollective.com with your order number.
Condition of Returned Items
Returned items must be:
• In their original condition.
• Unused, unframed and undamaged.
• Free from marks, fingerprints or handling damage beyond what is necessary to inspect the artwork.
• Returned in the original packaging wherever possible.
You may handle the artwork only as you would if inspecting it in a gallery or shop. If the item has been handled more than necessary and its value has been reduced as a result, we may make an appropriate deduction from your refund, as permitted under UK consumer law.
We recommend returning your artwork using a tracked postal or courier service and retaining proof of postage until your refund has been processed. The artwork remains your responsibility until it has been safely received.
Return Shipping Costs
If you’re returning an item because you’ve changed your mind, you are responsible for the cost of returning it.
Return postage costs will only be refunded if:
• Your artwork arrived damaged.
• We sent you the wrong item.
• There was an error with your order.
Faulty, Damaged or Incorrect Items
If your artwork arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible after delivery and, where possible, within 48 hours.
Please email wilson@wilsondesigncollective.com and include your order number together with photographs of the issue where possible.
We’ll work with you to resolve the problem promptly and, where appropriate, will offer:
• A replacement.
• A repair (where appropriate).
• A full refund, including any applicable delivery and return postage costs.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
Personalised & Commissioned Artwork
Every personalised and commissioned artwork is individually created especially for you.
For this reason, personalised prints, bespoke commissions and custom-made artwork cannot be returned or exchanged because of a change of mind or incorrect information provided when placing your order.
If your personalised or commissioned artwork arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible after delivery and we’ll work with you to resolve the issue in accordance with your statutory rights.
Refunds
Once we receive and inspect your returned artwork, we’ll confirm your refund by email if your return has been approved.
Refunds will be made to your original payment method.
Please allow 5–10 business days for your bank or card provider to process the refund after it has been issued.
Where your return falls under your statutory cancellation rights, refunds will be processed in accordance with UK consumer legislation.
Exchanges
We do not offer direct exchanges.
If you would like a different non-personalised artwork, simply return your original order in accordance with this policy and place a new order once your refund has been processed.
Order Cancellation by Us
In the unlikely event that we need to cancel your order before it has been dispatched, we’ll notify you as soon as possible and provide a full refund.
Contact Us
If you have any questions about this policy or need help with a return, we’d be delighted to help.
Email: wilson@wilsondesigncollective.com
We always aim to resolve any issues fairly, promptly and with the same care that goes into creating every Wilson Design Collective artwork,